Refund and Returns Policy

Thank you for shopping at royalcrackerstpt.com. We value every customer and strive to provide the best-quality fireworks at competitive prices. Due to the nature of fireworks and government safety regulations, our refund and replacement policies are structured carefully to ensure safety and compliance.

Please read the Refund Policy thoroughly before placing an order

Non-Returnable & Non-Refundable Products :

Fireworks and crackers are classified as hazardous goods under safety regulations.
Therefore, all products sold on royalcrackerstpt.com are non-returnable and non-refundable.

Once the order is delivered, we cannot accept returns under any circumstances, such as:

Change of mind
Not liking the product
Ordering the wrong product
Color/size/packaging variation
Refund Eligibility

Refunds are applicable only under special conditions, such as:

a) Damaged Products

If you receive a physically damaged item, you may request a refund or replacement.

b) Wrong Product Delivered

If the product delivered does not match your order, we will arrange a replacement or refund.

c) Missing Items

If items are missing from your order, we will verify and compensate accordingly.

Important:

To claim a refund or replacement, you must:

Report the issue within 24 hours of delivery

Provide clear photos or videos as proof

Share the delivery receipt or order ID

Claims made after 24 hours will not be accepted.

Cancellation Policy

Before Dispatch

Customers may request order cancellation only before the order is shipped.
Once approved, the refund will be processed within 5–7 business days.

After Dispatch

Once the order has been shipped or is in transit, cancellation is not allowed.

Refund Process

If your refund request is approved, the refund will be processed through:

Bank Transfer
UPI
Original mode of payment (when applicable)

Processing may take 5–7 working days, depending on your bank and payment gateway.

No Refund for Delivery Issues Caused by the Customer

Refunds will not be issued if:

The delivery address provided is incorrect
You were unavailable to receive the order
Delivery failed due to customer negligence

In such cases, reshipping charges may apply if rescheduled.

Order Value Variation

In rare cases of product unavailability, we may provide:

Replacement with similar value items
Refund for unavailable items only
Store credit based on customer preference

Safety Compliance

Due to the explosive nature of fireworks, all refund-related decisions are made strictly following legal, safety, and transportation guidelines.

Royal Crackers Tirupati reserves the right to approve or reject refund claims based on verification.

Contact Us

For refund or replacement requests, contact our support team within 24 hours of delivery:

Royal Crackers Tirupati
Phone: 94909 72777 / 96665 99968

Email: support@royalcrackerstpt.com 

Website: www.royalcrackerstpt.com